Terms & Conditions

Last Updated: May 2026

These Terms & Conditions ("Terms") govern access to and use of IntelliCrew, including the IntelliCrew platform, AI workspaces, agents, crews, smart tasks, workflows, connectors, APIs, dashboards, usage credits, and related services operated by Zykoon Technologies Pvt Ltd ("Company", "we", "us", or "our").

By creating an account, subscribing to a plan, using a trial, purchasing credits, accessing a workspace, or using any part of IntelliCrew, the Customer and its Users agree to these Terms.

1. Company Information

Zykoon Technologies Pvt Ltd
Email: support@zykoontech.com

2. Linked Policies

The following policies form part of these Terms and are incorporated by reference:

• Privacy Policy – explains how data is collected, used, processed, retained, and protected.
• Acceptable Use Policy – defines permitted and prohibited use of IntelliCrew and AI features.
• Cancellation & Refund Policy – governs cancellations, plan changes, credits, non-refund rules, and billing corrections.

Violation of any linked policy may result in feature restriction, suspension, or termination without refund.

3. Scope of IntelliCrew Services

IntelliCrew is an AI work platform for business operations. It provides ready AI workspaces, predefined agents and crews, smart tasks, workflow execution, document processing, AI-assisted drafting, conversation interfaces, connectors, analytics, human review flows, and platform administration features.

Workspace and feature availability depends on the Customer’s active plan, purchased workspace, deployment model, region configuration, enabled connectors, and applicable usage limits. IntelliCrew may include, among others:

• Acquire by IntelliCrew – talent acquisition and hiring workflows such as job description support, candidate intake, resume extraction, candidate scoring, screening workflows, outreach support, interview support, and recruitment operations.
• Diligence by IntelliCrew – background verification and verification support workflows such as identity/document checks, employment verification support, court/criminal record workflow support, document quality checks, tamper indicators, and verification summaries.
• Balance by IntelliCrew – finance operations workflows such as invoice, receipt, statement, vendor/customer document extraction, validation, exception flags, human review, exports, and connector-led downstream workflows where enabled.
• Other IntelliCrew workspaces and smart tasks – as made available from time to time, including HR, learning/content, policy, quiz, operations, compliance, document, and custom workflow tasks.

4. Workspace-Based Independent Subscriptions

Customers may subscribe to IntelliCrew as a platform plan, to an individual workspace, or to multiple independent workspace subscriptions such as Acquire, Diligence, and Balance. Unless a plan page, order form, or written agreement states otherwise:

• Each workspace subscription may have its own pricing, billing interval, usage credits, feature limits, user limits, connectors, and add-ons.
• Credits, limits, and entitlements may be pooled at the platform level or restricted to a workspace depending on the active plan and configuration.
• Workspace subscriptions do not automatically include every feature available in other IntelliCrew workspaces.
• Feature previews, beta modules, or limited trials may be changed, withdrawn, or moved to paid plans at our discretion.
• Any plan names, limits, usage quotas, and included credits should be read together with the applicable pricing page, in-product plan page, order form, or commercial proposal.

5. Eligibility and Account Authority

If you register or subscribe on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. The organization is responsible for all activity under its workspace, users, admins, connected systems, uploaded data, prompts, outputs, and billing actions.

6. Account, User, and Admin Responsibilities

• Customers must keep login credentials confidential and must not allow shared user accounts unless explicitly permitted.
• Super Admins and Admins are responsible for user provisioning, roles, permissions, connector access, workspace configuration, and deactivation of users who leave the organization.
• Customers must ensure that all users access IntelliCrew only for lawful business purposes and in accordance with internal policies.
• Customers are responsible for the accuracy, legality, and completeness of data uploaded, connected, or submitted to IntelliCrew.
• Customers must not bypass user limits, workflow limits, credit limits, connector limits, or access controls by credential sharing, user rotation, scripted access, or any other workaround.

7. Subscription, Billing, Taxes, and Renewals

• Subscriptions may be monthly, annual, usage-based, workspace-specific, platform-wide, trial-based, enterprise, or custom as shown on the relevant pricing page, order form, or invoice.
• Payments may be processed through a payment gateway or other approved payment methods. Payment gateway terms may apply separately.
• Taxes, GST, duties, levies, and statutory charges are additional unless expressly stated otherwise.
• Plans may renew automatically unless cancelled before the renewal date or unless a written enterprise agreement states otherwise.
• Failure to complete payment may result in reminders, downgrade, suspension, restricted access, or termination.
• Pricing, usage credits, feature limits, and plan packaging may change with prior notice where commercially reasonable.

8. Credits, Usage Limits, and Consumption

IntelliCrew may use credits, wallet balances, token-based metering, document-count limits, candidate-count limits, check-count limits, connector-call limits, storage limits, user limits, or other usage controls. Credits are a platform consumption mechanism and are not cash, stored value, securities, or legal tender.

• Included subscription credits and purchased top-up credits are subject to the applicable plan rules.
• Credits may be deducted for AI calls, document processing, workflow execution, verification checks, connector usage, model usage, exports, or other chargeable actions.
• Different models, checks, workspaces, or workflows may consume different credit amounts.
• Credits are non-refundable and cannot be exchanged for cash.
• Credit expiry, accumulation, rollover, and usage priority are governed by the applicable pricing page, product configuration, or order form.
• We may restrict usage where credits are exhausted, payment fails, misuse is detected, or plan limits are exceeded.

9. Upgrades, Downgrades, and Plan Changes

Unless otherwise stated in a written enterprise agreement, IntelliCrew supports immediate plan changes subject to system, payment gateway, and plan availability.

9.1 Upgrades

• Upgrades take effect immediately once the new plan payment is successfully processed.
• The Customer keeps unused credits already granted under the old plan, subject to applicable expiry and usage rules.
• New plan credits, limits, and features are granted immediately after the upgrade is activated.
• The new plan price is charged immediately. No refund, cash adjustment, or pro-rated adjustment is provided for the old plan.
• The old subscription may be cancelled internally and replaced with the new subscription as part of the upgrade process.

9.2 Downgrades

• Downgrades may be allowed immediately, but Customers should review the limits and possible loss of access before proceeding.
• If current usage exceeds the target downgrade plan limits, the Customer must first reduce usage, users, storage, active workflows, connectors, or other configured limits before the downgrade can be completed.
• Examples include reducing active users where the lower plan supports fewer users, disabling excess connectors, closing excess workflows, or removing usage that exceeds the target plan.
• Downgrades do not result in refunds, credit adjustments, pro-rated credits, or cash compensation.
• Unused credits from the old plan may remain available subject to the applicable expiry and usage rules, but lower plan feature restrictions may still apply.

10. No Refunds

All payments are final once successfully processed because IntelliCrew provides immediate access to digital services, workspace entitlements, AI capabilities, usage credits, and platform infrastructure. No refunds, partial refunds, pro-rated refunds, or billing-cycle adjustments are provided except for verified duplicate or erroneous payment gateway charges as described in the Cancellation & Refund Policy.

11. Trials, Beta Features, and Preview Access

We may offer trials, pilots, beta features, preview tasks, or early access modules. Such features may be incomplete, experimental, usage-limited, changed without notice, or discontinued. Trial or beta access does not guarantee future availability, pricing, performance, support level, or production suitability.

12. AI Features and Human Review

IntelliCrew includes AI-assisted features that may generate, classify, extract, summarize, recommend, score, match, draft, or analyze information. AI outputs are assistive and probabilistic. The Customer acknowledges that:

• AI outputs may be inaccurate, incomplete, outdated, biased, inconsistent, or unsuitable for a specific purpose.
• All AI outputs must be reviewed by qualified humans before operational, legal, HR, recruitment, finance, compliance, verification, or business use.
• We do not provide legal, financial, hiring, employment, tax, accounting, background verification, or compliance advice.
• The Customer remains solely responsible for decisions made using IntelliCrew outputs, including hiring decisions, candidate communication, background verification outcomes, finance approvals, document posting, compliance actions, and employee actions.
• No AI model is guaranteed to produce error-free, compliant, or legally sufficient results.

13. Workspace-Specific Responsibility

13.1 Acquire

Acquire supports recruitment operations but does not replace recruiter judgment, employer obligations, candidate consent, anti-discrimination compliance, background checks, human review, or lawful hiring practices. Customers are responsible for candidate consent, lawful communication, fair evaluation, and final hiring decisions.

13.2 Diligence

Diligence supports verification workflows and may use AI, APIs, documents, vendor outputs, and human review queues. Customers are responsible for obtaining lawful consent, selecting appropriate checks, validating identity, interpreting results, complying with applicable employment and privacy laws, and making final onboarding or employment decisions. Diligence outputs are not a guarantee of a person's identity, history, fitness, integrity, or legal status.

13.3 Balance

Balance supports finance document processing and exception detection but does not replace accounting, finance, audit, tax, or CFO review. Customers are responsible for validating extracted fields, vendor details, bank details, tax treatment, approvals, payments, and any posting to accounting, ERP, banking, or finance systems.

14. Connectors and Third-Party Systems

IntelliCrew may connect to third-party applications, email systems, storage systems, HR systems, ATS tools, finance systems, communication channels, payment gateways, verification providers, or other external services. The Customer authorizes us to access, process, transmit, or act on data through enabled connectors according to the permissions granted by the Customer.

• Customers are responsible for selecting connectors, granting permissions, configuring access, and reviewing actions before enabling automation.
• Third-party services may have separate terms, fees, limits, outages, data practices, and availability constraints.
• We are not responsible for errors, downtime, data changes, failed syncs, blocked APIs, revoked permissions, or policy changes caused by third-party systems.
• Customers must not connect systems or upload data unless they have lawful authority to do so.

15. Customer Data and Ownership

Customers retain ownership of their uploaded documents, records, prompts, outputs, workflows, business data, candidate data, employee data, finance data, and connected-system data. We retain ownership of IntelliCrew software, platform architecture, agents, workflows, templates, UI/UX, models, orchestration logic, documentation, designs, and platform improvements.

16. Intellectual Property Restrictions

Customers and Users must not copy, reverse engineer, decompile, scrape, reproduce, resell, sublicense, benchmark for competitive purposes, or build competing services using IntelliCrew, its workflows, prompts, agents, UI designs, documentation, or outputs except to the extent expressly permitted by law or written agreement.

17. Data Protection, Privacy, and Deployment Regions

We process data in accordance with our Privacy Policy and applicable law. Customers are responsible for providing notices, collecting consents, responding to user/data principal requests, and determining lawful basis for processing where they act as the data fiduciary/controller for their employees, candidates, contractors, vendors, or customers.

IntelliCrew is designed for international business customers. Standard shared SaaS deployments may use our currently available service regions, infrastructure, AI, security, support, billing, and operational service providers. Where a Customer purchases a dedicated instance or enterprise deployment, the primary application environment and Customer data storage may be deployed in an available region aligned to the Customer’s selected geography, regulatory needs, and commercial agreement.

Regional or dedicated deployment does not mean every processing activity occurs only inside that region. Limited cross-region or international processing may still occur where required for AI inference, support, security monitoring, billing, communication delivery, connector operation, backups, disaster recovery, legal compliance, or other service operations. We use reasonable contractual, technical, and organizational safeguards for such processing and do not use Customer data to train foundation AI models.

Specific region availability, data residency commitments, support scope, backup location, recovery terms, and any dedicated-instance obligations must be confirmed in the applicable order form, enterprise agreement, pricing page, or workspace-specific subscription terms.

18. Confidentiality

Each party must protect confidential information received from the other party using reasonable safeguards. Confidential information includes business data, platform configurations, pricing, proposals, technical information, trade secrets, credentials, security information, and non-public product information. Confidentiality obligations survive termination.

19. Security

We implement reasonable administrative, technical, and organizational safeguards such as access controls, encryption in transit, logging, role-based permissions, and operational monitoring. No system can be guaranteed completely secure. Customers must maintain secure devices, user access, passwords, connector permissions, and internal controls.

20. Monitoring, Audit, and Misuse Prevention

We may monitor usage, logs, activity patterns, device metadata, IP information, credit consumption, connector activity, and AI usage metrics to operate the service, detect misuse, enforce plan limits, secure the platform, investigate abuse, and comply with law. We do not access Customer content except where necessary for support, security, misuse investigation, legal compliance, or as authorized by the Customer.

21. Suspension and Termination

We may restrict, suspend, or terminate access if:

• payment fails or remains overdue;
• the Customer or User violates these Terms or the AUP;
• usage creates security, legal, operational, or reputational risk;
• the Customer exceeds plan limits or attempts to bypass limits;
• we are required to do so by law, regulator, court order, or third-party provider restriction.

Suspension or termination due to breach does not entitle the Customer to refunds.

22. Service Availability and Changes

We will make commercially reasonable efforts to keep IntelliCrew available. However, uninterrupted availability is not guaranteed. Planned maintenance, emergency maintenance, software updates, third-party outages, internet disruptions, cyber incidents, usage spikes, or force majeure events may affect availability. We may modify, improve, replace, or discontinue features where necessary for security, reliability, compliance, product direction, or commercial reasons.

23. Support

Support availability depends on the active plan, workspace, enterprise agreement, or commercial proposal. Standard support may include documentation, email support, chat support, or priority support depending on plan. Support does not include custom development, legal advice, accounting advice, recruitment process outsourcing, manual verification services, third-party system configuration, or data cleanup unless separately agreed.

24. Disclaimers

IntelliCrew is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and guaranteed business outcomes.

25. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; loss of data; business interruption; hiring decisions; verification decisions; finance approval decisions; regulatory penalties; third-party failures; or unauthorized access caused by Customer-side controls.

Our total aggregate liability for any claim shall not exceed the fees paid by the Customer for the affected service during the last billing cycle immediately preceding the claim, unless a separate written agreement states otherwise.

26. Indemnification

The Customer agrees to indemnify and hold harmless Zykoon Technologies Pvt Ltd, its directors, employees, contractors, and affiliates from claims, losses, damages, liabilities, penalties, and expenses arising from Customer data, misuse of IntelliCrew, violation of law, unlawful hiring or verification practices, finance/payment decisions, connector misuse, third-party claims, or breach of these Terms.

27. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, labour issues, power failure, internet disruption, cyberattacks, government action, third-party provider failures, or payment gateway outages.

28. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Subject to applicable law, courts in Gurgaon, Haryana shall have jurisdiction over disputes arising from or relating to these Terms or IntelliCrew.

29. Updates to These Terms

We may update these Terms to reflect product changes, legal requirements, commercial changes, security practices, or operational needs. Updated Terms may be posted on the website or communicated through email or in-product notice. Continued use of IntelliCrew after the effective date constitutes acceptance of the updated Terms.

30. Contact

Zykoon Technologies Pvt Ltd
Email: support@zykoontech.com