Cancellation & Refund Policy

Last Updated: May 2026

This Cancellation & Refund Policy governs cancellations, renewals, plan changes, refunds, credits, billing corrections, and payment-related matters for IntelliCrew, including platform plans and workspace-based subscriptions such as Acquire by IntelliCrew, Diligence by IntelliCrew, and Balance by IntelliCrew, operated by Zykoon Technologies Pvt Ltd ("Company", "we", "us", or "our").

1. Immediate Digital Access

IntelliCrew provides immediate access to digital services, AI capabilities, usage credits, workspace features, workflows, agents, crews, connectors, dashboards, and platform infrastructure. Because access and entitlements are activated immediately, all payments are considered final once successfully processed.

2. No Refunds After Payment

No refunds will be issued after successful payment for:

• monthly subscriptions;
• annual subscriptions;
• workspace subscriptions including Acquire, Diligence, and Balance;
• platform-wide IntelliCrew subscriptions;
• top-up credits or wallet purchases;
• add-ons, connectors, verification checks, AI usage, or usage-based charges;
• pilot, trial-to-paid, discounted, promotional, or custom commercial plans;
• unused features, unused users, unused credits, unused checks, unused workflows, or unused billing period.

3. Subscription Cancellation

Customers may cancel a subscription according to the in-product cancellation flow or by contacting support where in-product cancellation is unavailable. Unless otherwise stated in an enterprise agreement:

• Cancellation disables renewal for the next billing cycle.
• The Customer may continue using the paid plan until the end of the current paid billing period, unless the account is suspended or terminated for breach.
• Cancellation does not generate any refund or credit for the remaining billing period.
• Cancellation must be initiated by the Super Admin, billing admin, or authorized account owner.

4. Workspace-Based Cancellation

If the Customer has independent workspace subscriptions, cancellation may apply to one workspace without cancelling the entire IntelliCrew platform account, depending on product configuration and billing setup.

• Cancelling Acquire may restrict recruitment workflows, candidate processing, resume analysis, screening, outreach, or related usage.
• Cancelling Diligence may restrict verification workflows, checks, document quality review, and related reports.
• Cancelling Balance may restrict finance document processing, extraction, validation, exception handling, and related exports or integrations.
• Any data access after cancellation depends on the active plan, retention policy, export options, and applicable law.

5. Upgrades

Upgrades are intended to give immediate access to higher limits, additional credits, and additional features.

• Upgrades take effect immediately after successful payment.
• The new plan price is charged immediately.
• The Customer keeps unused credits already granted under the old plan, subject to the applicable expiry and usage rules.
• New plan credits, features, and limits are granted immediately on activation.
• No refund, pro-rated adjustment, carry-forward price adjustment, or cash compensation is provided for the old plan.
• The old subscription may be internally cancelled and replaced with the upgraded subscription, depending on payment gateway and billing configuration.

6. Downgrades

Downgrades may be allowed immediately where supported, but Customers should carefully review the impact before proceeding.

• Downgrades do not generate refunds, billing adjustments, or cash credits.
• Unused credits from the old plan may remain available subject to expiry and usage rules, but feature restrictions of the downgraded plan may apply.
• If current usage exceeds the lower plan limits, downgrade will be blocked until the Customer reduces usage to fit the target plan.
• The Customer may need to remove users, reduce active workflows, disable connectors, close pipelines, reduce storage, or otherwise bring usage within the lower plan limits.
• Immediate downgrade may result in loss of access to premium features, higher limits, workspace modules, priority support, or enterprise features.

7. Required Actions Before Downgrade

Where applicable, the product may show the Customer what must be corrected before downgrade. Examples include:

• target plan allows 5 users but the Customer currently has 15 active users;
• target plan allows fewer connectors than currently enabled;
• target plan allows fewer active jobs, candidates, checks, workflows, or finance pipelines;
• target plan does not include a workspace or feature currently in use;
• target plan has lower storage, export, API, or automation limits.

The Customer is responsible for taking the required actions before the downgrade can proceed.

8. Credits, Wallets, and Expiry

• Subscription-granted credits and top-up credits are non-refundable.
• Credits cannot be converted to cash or transferred outside the Customer account unless expressly permitted.
• Credit expiry, accumulation, rollover, and usage priority are governed by the applicable pricing page, product configuration, order form, or commercial agreement.
• Credits may be consumed by AI calls, workflow execution, document processing, candidate processing, verification checks, connector calls, model usage, exports, or other metered actions.
• If a subscription is cancelled, unused credits may expire, remain usable until the end of the paid period, or be governed by the applicable plan rules.

9. Failed, Pending, or Incomplete Payments

• No paid access is granted until payment is successfully confirmed.
• Pending, failed, reversed, abandoned, or incomplete payments do not qualify as successful purchases.
• Where a payment is debited but not confirmed, the Customer should contact the payment gateway, bank, or our support team with transaction details.

10. Duplicate or Erroneous Charges

Refunds may be considered only for verified duplicate charges, payment gateway errors, or technical billing errors where the Customer was charged more than once for the same intended purchase. Such claims must be raised with supporting transaction details.

• Approved refunds will be processed to the original payment method where feasible.
• Processing timelines may depend on the payment gateway, bank, and settlement cycle.
• Convenience fees, gateway fees, bank charges, or taxes may be handled according to applicable payment gateway and tax rules.

11. Non-Payment, Grace Period, and Suspension

If renewal payment fails or remains unpaid:

• the Customer may receive payment reminders;
• a grace period may apply depending on plan and configuration;
• features may be restricted during or after the grace period;
• access may be suspended until payment is resolved;
• continued non-payment may result in cancellation or termination.

Suspension due to non-payment does not qualify for refunds or service credits.

12. Promotional, Discounted, and Pilot Plans

Promotional, discounted, pilot, early access, founder-led, or custom commercial plans may have limited features, special pricing, shorter validity, or separate commercial conditions. Unless explicitly stated in writing, these plans remain non-refundable.

13. Pricing Changes, Region Changes, and Dedicated Instances

We may revise pricing, credits, workspace packaging, add-ons, usage limits, taxes, regions, dedicated-instance charges, or billing intervals with prior notice where commercially reasonable. Pricing changes do not entitle Customers to refunds for previous purchases or unused periods.

Dedicated instances, customer-region deployments, migration assistance, custom configuration, connector setup, onboarding, support packages, and enterprise add-ons may carry separate fees. Unless expressly stated in a signed agreement, such fees are non-refundable once provisioned, initiated, or made available.

If a Customer requests a change of deployment region, workspace packaging, subscription currency, billing entity, tax setup, or dedicated-instance configuration, any additional charges will apply as quoted or shown in the applicable order flow. Such changes do not create entitlement to refunds, pro-rated credits, or adjustment of previously paid amounts.

14. Data Access After Cancellation

After cancellation or expiry, access to data, exports, dashboards, reports, workflows, and workspace features may be limited or disabled according to plan rules and retention policies. Customers should export required data before the end of the active subscription period where export functionality is available.

15. Termination for Breach

If an account is suspended or terminated due to violation of the Terms, AUP, misuse, unlawful activity, non-payment, or security risk, no refunds will be provided for any unused period, unused credits, or unused features.

16. Contact for Billing Issues

Zykoon Technologies Pvt Ltd
Email: support@zykoontech.com

By completing a purchase, starting a subscription, buying credits, activating a workspace, or using paid IntelliCrew features, the Customer acknowledges and agrees to this Cancellation & Refund Policy.